FAQ

I Can’t Login?

If you think that you have registered but are unable to login, your account may have expired. Your account is only valid for 24 hours unless you click on the full registration card in the app home screen and enter your address.

 

 

If you try to log in and your details are correct, yet you still get told they are incorrect, then please REGISTER again.

What is Ruturn Trading?

Ruturn Trading is a mobile app trading platform. The trading platform has been created for both Android and iOS operating systems and seamlessly integrates into the backend of broker execution facilitators.

 

Users are required within the app to open an individual broker account with one of our selected execution broker partners before they can start trading. Much like the same way that people have an email account through a provider but use Microsoft Outlook to send and receive.

 

Ruturn Trading is for all types of investors, starting from R150 through fractional share rights to multi-million rand diversified portfolios.

 

Ruturn Trading has no fixed minimum transaction amount (recommends single transaction purchases of over R150), no software rental costs or monthly management subscriptions. Ruturn Trading only charges a small fee per transaction.

 

Ruturn Trading is for people of all ages that want to take control of their investments and choose their own shares. Ruturn Trading is ideal for people that want to buy on occasion or build up a share portfolio on a monthly basis – setting short-term goals like a new bike or long-term goals like a holiday home.

 

Ruturn Trading wants to enable the millions of un-invested people that have never invested before to start building a share portfolio at their own pace in their own time.

 

The Ruturn Trading mobile app makes investing accessible to everyone, simple for all ages and affordable to all income groups.

Who can use the Ruturn Trading app?

There are 2 types of Investors that are eligible to open a Ruturn Trading account.

 

  1. Individuals – South African residents over the age of 18.

 

  1. Minors – A persons under the age of 18.
    NB : This type of account must be opened by an Authorised User who is a natural person identified in the Application Form duly authorised to trade on the Minor’s account.

 

To see what the registration requirements are for each different type of account, please visit – What is FICA? – In the FAQ section.

I have downloaded the Ruturn Trading app, now what?

Now that you have downloaded our Ruturn Trading app, you need to launch it. Find the Ruturn Trading icon on your device and open the app.

Once the app is open you will be presented with a register and login screen. As this is your first time using Ruturn Trading, you will need to register. Tap register and follow the screens, filling all the necessary details. Once you have gone through the initial registering process you will be presented with your home page of the app and continue with the other registration steps.

I have completed the initial registration, how do I buy a share?

Before you are able to purchase shares, we need a little more information from you. As you have completed the initial registration, you now need to complete the full registration. You will find a card describing this at the top of your home page.

Please tap on the cards and enter all the necessary details to complete this step.

I have completed the full registration, what can I do now?

Now that you have completed your full registration, the next step will be to upload your FICA documents. Please find the relevant card describing FICA on your home screen.

Tap on it and upload the requested items to move to the next step.

What is FICA?

Caleo Capital is a Financial Services Provider and as such are obligated to comply with the Financial Intelligence Centre Act, 38 of 2001 (FICA).

 

As a result of the act, we are therefore required to find out just who our Ruturn Trading clients are that are using our mobile trading app, and we do this by asking for certain documentation (FICA).

 

Further to our requirements, users are required within the app to open an individual broker account with one of our selected execution broker partners before they can start trading. To open a broker account will require FICA but both processes are done together.

Users invest with their own money, so no credit checks.

 

 

What FICA documents are accepted?

If you have trouble uploading documents or have other documents not listed in the app, please email us at fica@ruturntrading.co.za

Don’t have an ID book or bank statement? What documents do we accept:

Proof of Identity

1. You must upload a valid South African issued Identity card or green bar-coded identity document.
2. If you are unable to then a valid South African driver’s licence or a valid South African passport must be sent to the given email address with an attached affidavit confirming why the prescribed document cannot be provided.

Proof of Residence

1. The document must reflect name/initials and surname, physical address or property descriptions (i.e. erf/stand numbers) and must be less than 3 months old.
2. Please view our FAQ to find out what documents can be submitted. View FAQ

Accepted Proof of Residence Documents

A utility bill, such as water, electricity or rates (less than 3 months)
A bank statement indicating physical address information (less than 3 months old)
A copy of a signed lease agreement (by both parties), (less than 1 year old)
A municipal rates and taxes invoice (less than 3 months old)
A mortgage statement (less than 6 months old)
An official tax return/tax assessment (less than 1 year old)
A recent life insurance policy issued by an insurance company
Correspondence from a body corporate (less than 3 months old)
A valid television license document
A recent short–term insurance policy document/letter (less than 1 year old)
A retail/telephone account statement/invoice (less than 3 months old)
Where the person lives in any type of residence (eg. hostel/barracks) a letter from the administration department of such residence on an official letterhead

My FICA Docs have been approved. What is the next step?

Now that you have received the email indicating that your FICA docs have been approved, we need you to add your banking details. Please find the relevant card on your home screen.

Tap on it and fill in the necessary details.

Additionally you are at a point where you are able to buy shares! Nice one 🙂 But first, we need you to fund your account, so you have money to purchase shares. Either go to “Add money” under the settings, or find the necessary card on your home screen. Once your money reflects you are able to buy shares. Welcome to the world of trading!

Theres No Money in my Account?

You need to fund your Ruturn Trading account in order to purchase shares. Either go to “Add money” under the settings, or find the necessary card on your home screen. There you will find all the details neeeded to make an EFT transaction. Be sure to use the correct bank acccount as well as the correct reference number. Once your money reflects you are able to buy shares. Welcome to the world of trading!

When can I purchase shares?

Please note that you are currently unable to sell share outside of the JSE market hours. If you are wanting to sell, please do so when the market opens.

 

You are able to buy and sell throughout the day with orders being executed within the JSE trading hours. Should a Buy order fall outside of these hours, it will be executed the next morning when the market opens. Should a Sell order be attempted, it will not be allowed.

 

When the purchase goes through the following morning, you will receive an email confirmation of your transaction. In the unlikely event you do not receive an email confirmation or the share you purchased is not in your egg screen, you will need to please buy the share again.

What Fee’s will I pay when I buy or sell a share?

Our fee structure is in line with current regulations and providers. When buying or selling a share you will pay:

1. A per trade cost
2. Broker Commission
3. Securities Transfer Tax
4. Settlement and Administration
5. Investor Protection Levy
6. Tax on Costs

These are all typical fee’s that you will pay no matter which provider you go to. On our platform a common example is to purchase shares to the value of R200 giving a total fee cost of R7.58

By using the fee button on our app, you will always be able to see your fee’s upfront. It may only change marginally based on what the order is executed at.

What price will I receive when I buy/sell securities?

Prices displayed on the the Ruturn Trading app may reflect delayed prices, or may be the previous day’s closing price for that security as quoted by the recognised exchange.

 

Your trades in securities will be executed at the prevailing market price, quoted by the relevant recognised exchange for that security, at the time we execute your trade as reflected in the Invoice (“Execution Price”) you will receive after your trade is confirmed.

 

The execution price may be different to the quoted price, depending on how the security’s market price has moved during the course of the market day. We do not give any guarantee that the execution price will be at or near the quoted price.

15 Minute Delayed Pricing

Prices displayed on the Ruturn Trading app reflect 15 minute delayed prices, or may be the previous market day’s closing price for that security as quoted by the exchange.

 

Your trades in securities will be executed at the prevailing live market price and not the 15 minute delayed price, quoted by the relevant recognised exchange for that security. At the time we execute your trade as reflected in the Invoice (“Execution Price”) you will receive after your trade is confirmed.

 

The execution price may be different to the 15 minute quoted price, depending on how the security’s market price has moved during the course of the market day and between the 15 minutes that the share price is updated. We do not give any guarantee that the 15 minute price that you see will be near or close to the execution price that a trade is executed at. You will receive an email confirming the price once the order has been completed.

 

Note: (We offer a 15 minute delayed price to keep the costs down as a live pricing system would result in monthly fees per person, charged not by Ruturn Trading but by the exchange.)

 

Special Note: You will NOT be able to beat the system by looking at the Ruturn Trading 15 minute delayed pricing and use another advanced live pricing system to see the price for a buy or sell at a lower or higher value in your favour, so as to do a trade on our system and get the better price. As explained above, this will not be possible.

How do I refresh my Cash and Holdings.

Your cash and holdings that are displayed should update every time you open the app and when you make any transaction. You are however also able to force refresh by going to your Egg screen and pulling down to refresh.

I tried buying but I did not receive any shares?

In the unlikely event that you tried purchasing shares and no shares were purchased, you may need to try again. To be sure, please check the following areas.

You will need to verify that you did not receive any transaction confirmation via your registered email address. You will also need to check that the shares are not reflecting in your egg screen. If none of these are present, please try purchasing the shares again as an error may have happened when executing the trade.

Why is there an “up to” amount displayed under the custom amount when buying shares?

When purchasing a security on the Ruturn Trading platform, the ‘custom amount’ option may display an “up to” Rand amount just below the input block.

 

This is because the number of shares the Investor can buy is subject to a maximum value.

 

Ruturn Trading is an execution system rather than an order entry system. We are in effect an intermediary between our Investors and the exchange. As such, we have to ensure that when a client issues the purchase instruction on the platform, that we are then able to go to the market and execute that exact trade.

 

From time to time – though very infrequently – this affects the availability of certain instruments and Ruturn Trading may need to limit the:

Total value of Trades that may be executed;

Total value of Trades that may be executed in a given Security;

These limits are affected by the Liquidity (a measure of how easy it is to buy and sell the securities of a company) of the particular security. Securities that are not traded frequently on the market (i.e. have low liquidity), will have lower “up to” Rand value limits.

 

This does not however mean that you can’t purchase more than the system set limit.

Are there specific trading times?

There are different trading hours depending on what exchange you are trading on.

 

South African exchanges

09:05am – 16:40pm Monday to Friday. Certain ETF’s will only be available from 09:15

Exchanges will be closed on Public Holidays.

 

User can only open and close trades during the published trading hours above. Ruturn Trading will not execute any instructions to trade outside of these hours.

 

Should you wish to buy shares outside of market hours, you can utilise our Buy Instruction functionality, whereby you indicate what shares you wish us to purchase for you when the markets open.

 

Should the Ruturn Trading allow for a trade entry outside these hours, we reserve the right to cancel any and all such Trade(s).

 

The Johannesburg Stock Exchange opens for trading at 09:00am. Between 8:45am and 09:00am the markets are in auction and trading is suspended.

 

Ruturn Trading opens for trading at 09:05 (09:15 for ETF’s) to make allowance for the possibility of an extended auction.

 

Ruturn Trading closes for trading at 16:40 so that we can prepare for the evening auction.

 

Are ZAR trades executed on the JSE? When are they executed? How long will it take to settle?

 

Yes, whole shares are executed on the JSE and will be purchased in your name and held in custody by First World Trader Nominees (Pty) Ltd on your behalf.

 

Settlement of whole shares is T +3.

 

Fractional share rights are entered into by means of a CFD transaction concluded between yourself and First World Trader Nominees on a principal-to-principal basis.

Can I cancel a purchase or sale order once I have entered my instructions online?

No you may not cancel a purchase or sale order once you have submitted it by clicking on the ‘execution’ button.

Is investing in securities (shares) risky?

All investment decisions involve varying degrees of risk and making an investment in securities is no different.

 

Just three examples of the many factors that can influence this risk tolerance are:

The amount of money an investor has available to invest

The period of time that money can be invested

The investors level of investment experience

 

There are lots of online resources that can help you evaluate risk, Ruturn Trading will not provide any investment advice, nor advise participants about the suitability of any transaction but does make tools available to help investors.

What is an Equity and how does it differ from a Stock and a Share?

In short, it doesn’t.

 

Whether using the term Equity, Stock or Share, they all mean the same thing!

What is a Dividend?

A dividend is a distribution of a portion of a company’s earnings, decided by the board of directors, to a class of its shareholders. Dividends can be issued as cash payments, as shares of stock, or other property.

 

The dividend rate may be quoted in terms of the rand amount each share receives (dividends per share, or DPS), or It can also be quoted in terms of a percent of the current market price, which is referred to as the dividend yield.

 

A company’s net profits can be allocated to shareholders via a dividend, or kept within the company as retained earnings. A company may also choose to use net profits to repurchase their own shares in the open markets in a share buyback. Dividends and share buy-backs do not change the fundamental value of a company’s shares. Dividend payments must be approved by the shareholders and may be structured as a one-time special dividend, or as an ongoing cash flow to owners and investors.

 

Start-ups and other high-growth companies such as those in the technology or biotechnology sectors rarely offer dividends because all of their profits are reinvested to help sustain higher-than-average growth and expansion. Larger, established companies tend to issue regular dividends as they seek to maximize shareholder wealth in ways aside from supernormal growth. Companies in the following sectors and industries have among the highest historical dividend yields: basic materials, oil and gas, banks and financial, healthcare and pharmaceuticals, utilities, and REITS.

How do I reset my password?

  1. Go to admin, reset password.
  2. Click on the reset password option.

On the login page click on the words ‘Forgot Password?’

Is there a minimum period that I need to hold a share for? And how long after I sell a share do I have to wait for it to be paid out?

There is no minimum period that required to hold a share for. You can sell a share immediately after receiving the trade note confirming the execution.

 

When you sell a share, it will take up to 5 (five) business days after the date of trade, for the proceeds of the sale to be paid into your account

 

This is in line with the JSE’s Equities Rules which currently works on a settlement period of 3 days after the date of the transaction (referred to in Investment terms as T+3) and the Ruturn Trading Terms and Conditions which make provision for a maximum of 5 business days for settlement to allow time for conclusion of our settlement processes. However selling and then buying another share with the proceeds can be done immediately.

How can I change my bank details?

To change the bank details on your Ruturn Trading account, you will need to let us know so that we can make the change for you.

To do so, you will need to email the following documents to us at support@ruturntrading.co.za

your user ID

your new banking details

a copy of your new bank statement (no more than 3 months old)

 

Once we have received these from you, we will ask you a set of security questions to ensure that its the account holder that is requesting the change, and we’ll then action the changes on your behalf and notify you that the change has been made.

Can I get my money out again?

Of course! All you have to do is sell your shares, wait for the cooling off period to finish and then withdraw your money under the “Withdraw Money” option in settings.

Remember, if you are selling your shares and want to purchase others, you can do this straight away once your shares are sold. There is no waiting period when re-investing on our app.

When will the money reflect in my bank account?

Your funds will clear into your bank account in accordance with your individual bank’s turnaround times.

 

Refund requests received after 2pm Monday to Friday, as well as requests received on a weekend or public holiday will only be queued for processing the following business day. If you require the funds urgently, try and ensure wherever possible to issue the withdrawal instruction on the app before 2pm each day.

How are my assets (shares & Cash) protected?

All Whole Securities (shares) bought and Cash not yet invested by Clients on the Ruturn Trading app are protected in an Insolvency Event, because all Whole Securities and uninvested Cash are segregated (i.e. kept separate) from the assets of First World Trader (Pty) Ltd (“FWT”), the company that executes all transactions.

 

1) Whole Securities
All Whole Securities are held in safe custody by, and registered in the name of FWT Nominees (RF) (Proprietary) Limited (“FWT Nominees”).

 

FWT Nominees is a ring fenced, private, limited liability company with registration number 2013/091397/07, registered in accordance with the company laws of South Africa and approved as a nominee company to hold assets in its name on behalf of Clients by the Financial Services Board and Strate Proprietary Limited (“Strate”).

 

FWT Nominees is only permitted to hold Clients’ assets, including Securities and Cash. FWT Nominees is not permitted to incur any liabilities or expenses.

 

FWT Nominees is the registered owner of all client Securities. A register of the underlying beneficial owners of these shares is maintained by FWT.

 

FWT Nominees holds a Securities Account with Computershare Proprietary Limited (“Computershare”) (an authorised central securities depository participant admitted to Strate), in the name of FWT Nominees into which Clients’ Securities are deposited or stand to be credited.

 

Computershare submits a report of all holdings to Strate on a weekly basis, detailing the Securities that are held in the Securities Account. FWT submits a detailed breakdown of the beneficial owners or those Securities to Strate at the same time. Strate ensure that the lists reconcile and then utilises the data to update the Issuers share register, in which FWT Nominees is shown as the registered owner of such shares and the Client as the beneficial owner.

 

2) Cash
All Client Cash, that is not currently invested in Securities is held in FWT Nominees’ Bank Account, a bank account opened and maintained by and held in the name of FWT Nominees on behalf of Clients as beneficiaries of the amounts standing to the credit of such account from time to time.

Debit Orders

Debit orders will be available in the near future.

When and how will my tax certificate be supplied to me?

Your Ruturn Trading annual tax certificate will be uploaded to the following the annual financial year end.

 

Once the certificates have been uploaded, clients will be able to download the certificates from within the admin section.

How do I redeem a voucher?

This feature is not available yet.

How will I receive shareholder communications?

Generally, all shareholder communications will be in electronic format.

Do I receive dividends for my Fractional Share Rights?

Yes. Dividends are paid out on both whole shares as well as Fractional Share Rights (FSRs).

 

Dividends paid on fractional share rights, are based on the fraction of the security which is the underlying reference instrument of the CFD transaction.

What is a Preference Share?

Preference Shares are Shares that have some of the characteristics of debt and equity. They behave like Shares in that their prices can climb over time as they are traded, but are similar to debt because they pay investors fixed returns in the form of dividends.

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What is a Corporate Action?

A corporate action is a decision that directors, shareholders, both common and preferred, as well as bondholders make that affects the securities issued by a company. The types of corporate action decisions range from, bankruptcy, liquidation, dividends, stock splits, mergers, acquisitions and spinoffs.

 

How does Ruturn Trading handle corporate action?


Ruturn Trading uses the auto selected default decision preference recommended by our execution partners; therefore users do not need to submit decisions.

What is the Electronic Settlement fee (STRATE)?

Every buy or sell transaction is settled electronically by a company named STRATE. Without this settlement the transaction could not take place.

 

For providing this service, STRATE charge an electronic settlement fee on each transaction.

 

In order for Ruturn Trading to reduce transaction costs for its clients, we do not charge them the full STRATE fee for that transaction.

 

Instead, we charge our clients a flat fee of 0.075% of the value traded without any minimums. This is so that we can recover a small portion of the fee that we have to pay to STRATE for settling the transaction.

 

By doing it this way we are able to lower your transaction costs and give you greater value in your investment.

What is a contract for difference (CFD)?

A CFD is a tradable instrument that mirrors the movements of the asset (eg. shares) underlying it. It allows for profits or losses to be realised when the price of the underlying asset moves in relation to the position taken, but the actual underlying asset is never owned.

 

Essentially, it is a contract between the client and the broker.

What is a Fractional Share Right (FSR)?

Fractional share ownership allows you to purchase shares in a rand amount, rather than share quantities.

 

For example:

 

Warren decides to buy a share in British American Tobacco PLC. Warren looks up the value of one “BTI” share and finds out that it costs R900 but Warren has R1500 in his account. Instead of buying one share and waiting until he deposits another R300 to buy another share, Warren can buy one full share and R600 worth of a “BTI” share through fractional share ownership.

 

Fractional shares are facilitated and created by our execution partner through a contract for difference (CFD). Warren is issued a CFD for a pro-rata percentage of the underlying whole share.

 

Through that CFD, Warren will have a contractual claim against our execution partner to the economic benefits and risks associated with ownership of “BTI” without having to own a full “BTI” share directly.

 

Fractional share rights (FSRs) give Warren all of the economic benefits of share ownership without owning the underlying share.

 

If Warren continues to make further fractional investments in “BTI” and ultimately ends up buying the remaining percentage of a whole “BTI” share, the CFD contract is closed out and the whole share is issued to Warren.

 

Holders of fractional shares will not have voting rights for the fraction of a share owned. Fractional shares are not transferrable. If you close your account or transfer your account to another firm, the fractional share portion of your holdings will need to be liquidated – standard transaction fees apply.

I am not receiving OTP’s or SMS’s?

Ruturn Trading uses an SMS Gateway to send out the OTP’s. What this means is that it is a bulk email service which is assigned certain numbers by ICASA. From time to time these numbers are marked by other clients or services as spam and thus our clients are also affected.

 

Please try resending the pin so that a new number will be sent to you and also double check the message was not moved to a spam folder.

I have a question that isn’t answered in the FAQ, what do I do?

No problem! Please contact us on support@ruturntrading.co.za and we will be happy to help you.

Average Sector Daily Movement within the Sectors

Ruturn Trading has combined all the companies within a sector to form an average daily movement for that sector. This is done by simply adding all current movements of the companies within a sector and then dividing that by the number of companies present in the sector. Effectively giving a mean value for the sector.
   
Note: There are many ways to calculate an average sector movement. For example incorporating a companies weighting within its sector. Ruturn Trading uses its own method and advises users to make their own conclusion.

I have deposited money but it is not reflecting in my app?

Once you have received confirmation that the money has been deposited in to your account, please close and re-open the app in order to refresh the cash value.

How to sign up for a Ruturn Trading Account

  1. 1. Download the Ruturn Trading app from the Google Play Store or the Apple Store.
  2. 2. Open the app.
  3. 3. Select Register.
  4. 4. Read through the permissions request and then tap Next.
  5. 5. Enter your Name, Surname, Cellphone Number and be sure to agree to both Terms and Conditions by checking the respective boxes.
  6. 6. Tap Next to continue.
  7. 7. An SMS OTP will be sent to the cellphone number you gave us. Please enter that 4 digit pin or tap resend if you did not receive it.
  8. 8. Be sure to NOT CLOSE THE APP when going to your SMS’s. Keep it running in the background.
  9. 9. Once you have entered the OTP tap Next.
  10. 10. Now you will need to enter your Email and ID number. Be sure to double check all the details are correct.
  11. 11. Tap Next to continue.
  12. 12. You are now presented with a screen to verify your email.
  13. 13. Again, PLEASE DO NOT CLOSE THE APP. Keep it running in the background while you switch to your mail.
  14. 14. You would have received a mail from Ruturn Trading. Be sure to check in your spam if you do not see the mail in your inbox.
  15. 15. Please click on the link to verify the email address.
  16. 16. Once you have clicked on the link you may return to the app.
  17. 17. You can now tap the Refresh button on screen and our system will check that the email has been verified. It will then automatically confirm this and take you to the pin screen.
  18. 18. Once on the pin screen please input a 4 digit pin for your account.
  19. 19. You will then need to re-enter the 4 digit pin as a confirmation.
  20. 20. This will then show you the confirmation page and take you to the home screen.
  21. 21. Congratulations you have now been successfully registered with us.
  22. 22. Feel free to start looking around and look at the cards on the home screen for further steps.

Special Note: You do NOT have a trading account yet. If you DELETE the app or LOGOUT you will need to re-register all over again. Only once you create an account by clicking on the “registration card” at the top of the screen and entering details such as your address, will an account be created and your details stored so that you can logout and login.

What are the risks of Fractional Share Rights (FSRs)?

The investor assumes risk against First World Trader (Pty) Ltd (counterparty risk) in respect to Fractional Share Rights (FSRs) only. The investor acquires FSRs through the issue of a contract for difference entered into directly with First World Trader as principal and Ruturn Trading’s execution partner. However the counterparty risk is reduced by First World Trader’s risk and hedging policy. This policy ensures that we are always 100% hedged in respect to market exposure from investors trading through the Ruturn Trading App.

 

The Terms and Conditions set out the insolvency protections which ensure client monies and profit are protected. Whole Shares belong to the investor and are kept separate from First World Trader’s estate and assets, the same way it would be done through any other JSE stockbroker, and so are also protected on insolvency.

Why do you need my bank account details?

A core focus of Ruturn Trading is to keep the app as simple and easy as possible to use. The reason we need your bank details is so that when you choose to create a debit order or withdraw funds from your Ruturn Trading account in the future, we have already verified your account. This then means that you can make that withdrawal quickly and efficiently, without any delays.

 

Ruturn Trading and our execution partners will always treat your banking details with strict confidentiality. Ruturn Trading is registered and complies with the Financial Sector Conduct Authority (FSCA) which follows the strictest compliance rules, ensuring the safety of those details.

How do I ensure Ruturn Trading emails make it to my Primary folder in Gmail rather than my Promotions folder?

You may have noticed that if you’re using Gmail Tabs (eg. Primary / Social / Promotions) in your Gmail inbox, Ruturn Trading emails will often arrive in the Promotions tab by default.

 

You can adjust Gmail Tabs settings to deliver an email newsletter to the primary tab in a few easy steps.

 

1. Find a Ruturn Trading email that is in your Promotion tab / folder.
2. Click on it and hold the click while you drag that email over the Primary Tab and drop it there.
3. This should cause an orange-yellow dialogue box to come up in the middle of the screen saying:

 

“The conversation has been moved to “Primary”. Undo

 

Do this for future messages from support@ruturntrading.co.za? Yes”

 

4. Click the underlined word “Yes” at the end of the second sentence and all future emails from that address will go to your Primary rather than your Promotions tab.
5. We also send some of our more automated and often important emails (eg. trade confirmations etc.) from our noreply@ruturntrading.co.za address. If those emails go into the Promotions tab, then repeat the same process to move them to the Primary tab.

What are the benefits of Fractional Share Rights (FSRs)?

There are numerous benefits to Fractional Share Rights (FSRs).

 

Trading on a securities exchange can only happen in whole shares. For example, imagine you want to invest R90 of your savings in MTN but when you come to buying the share, you discover that MTN shares are priced at R100. With a platform that only offers whole shares, you cannot use your R90 to invest in MTN because you cannot buy the whole share. Under these conditions, that R90 will remain un-invested until you are able to add an additional R10 to buy that whole share. In essence, fractional share rights give you the ability to never leave money ‘out’ of the market and you will not lose out on investment returns as a result of those funds not being invested.

 

Secondly, because an investor cannot buy or sell fractional share rights (FSRs) on a securities exchange, this makes portfolio diversification difficult to achieve. However, as a Ruturn Trading customer, your ownership in a fraction of a share of a company can be down to 1/1,000th of a share—putting every Rand and Cent to work. Through this, you can invest in a variety of different shares that you may not have had access to if you were required to purchase whole shares.

 

Finally, in offering FSRs through our Ruturn Trading app, we provide equal opportunity to all investors. It means an investor with a portfolio of R2 500 receives the same diversification benefits as one with a R250 000 portfolio (and we don’t require a minimum deposit or investment).

What is “the Market”?

A market or exchange is a marketplace in which shares and other financial instruments are bought and sold (traded). For example, the Johannesburg Stock Exchange (JSE) in South Africa or the New York Stock Exchange (NYSE) in the USA are considered “markets”.

 

“The market” is also sometimes used as a collective umbrella term for all of the different worldwide markets.

When is the “market open” and what does that mean?

The market is open from just after 9am to just before 5pm on Monday to Friday (excluding certain public holidays). When the market is open, trades (buying and selling) take place on a stock exchange.

Are there any limitations to the number of purchases I can make each day?

The number of shares available for purchase on the Ruturn Trading App may be subject to a maximum amount or value, as prescribed either by the Issuer, the execution partner or the Ruturn Trading App.

 

Ruturn Trading may from time to time limit the:

 

1. Total value of Trades which you may execute;
2. Total value of Trades which you may execute in a given Security

 

Please note: Limits on the maximum amount that you can invest in a particular security are put in place to protect you from having too much exposure in shares that may be more difficult to sell (illiquid) relative to those that are easily traded (liquid). Where applicable, Ruturn Trading shall provide notice of relevant trading limits on the App.

How does the share purchase process work using Ruturn Trading?

The method in which investments are made on Ruturn Trading is fundamentally different to the way people have traditionally invested in shares on other online platforms or apps. Through Ruturn Trading, rather than deciding on the number of shares you wish to buy, you instead choose the amount of money you want to invest in the particular instrument / product you are buying. This is further explained in bullet point 1 below.

 

Clients can effectively buy a certain number of shares by following the example in bullet point 2 below, but as the price displayed to them on the site is a 15-minute delayed price, the number of shares they actually end up with after submitting their buy instruction may differ slightly from the number they wanted.

 

1. Here, a client decides to invest R1 200 on a particular company’s share:

 

If that security is trading at R500 per security at the time of purchase, the client will succeed in buying 2 (two) whole securities and will receive all of the benefits of owning those 2 whole securities. The client will now have a remaining balance of R200, which is not enough to buy another whole security.
If the client wanted the remaining R200 invested in that same security, Ruturn Trading will enter into a CFD transaction with the client and an effective 40% ( R200 is 40% of R500, the security’s current price) of that particular security will become the underlying reference instrument to our CFD transaction.
As a result, the client will have a contractual right under the CFD transaction to 40% of the income earned on the security, as well as to the changes in the value of the security, pro rated to 40%. We call this a Fractional Security.
The client will not own the Fractional Security, nor will they own 40% of a Fractional Security, but they will have a contractual claim under the CFD transaction.

 

2. Here, a client decides they want to purchase a particular number of whole securities (eg: 200 whole securities):

 

If that security is trading at R20 per security at the time of purchase, the client will have to input on the platform that they want to buy an amount of R4 000 (200 x R20 = R4 000) worth of the security in order to purchase the 200 whole securities they want.

How do I know at what price I have bought or sold a security?

After the confirmation of the purchase or sale of a Whole Share or a Fractional Share Right on the Ruturn Trading App, an e-mail is sent to the client with the subject line: “Confirmation of your transaction”.

 

This email will confirm the price at which that security was traded.

How are my profits and losses filtered into the current value of my holdings?

Ruturn Trading has made it possible to invest any Rand value you like in a security of your choice. If after the purchase of a security, the price of that security increases by 10%, as a result, your Rand value will also increase by 10%.

 

In this way, instead of measuring the company’s changing price to determine your returns, you simply invest a Rand value and watch your money grow.

How are Fractional Share Rights held on the Ruturn Trading App?

When a Ruturn Trading client invests in a fraction of a share (Fractional Share Right), First World Trader (Pty) Ltd acts as a principal to a contract for difference (CFD) issued to the investor.

 

This CFD gives the investor a contractual claim against First World Trader to the economic benefits and risks associated with share ownership (price movements and dividends), without having ownership rights in the underlying share.

 

If over time, an investor enters into enough CFD transactions with the same underlying share so that he/she acquires rights to 100% of a share, then the CFD transactions will be closed out and a whole share will be delivered to the investor.

 

Unlike whole shares Fractional Share Rights (FSRs) do not carry any voting rights.

If I continue buying Fractional Share Rights for a specific instrument will it eventually become a full share?

Yes. When you buy a Fractional Share Right, you are effectively buying a portion/slice of a share in the chosen company.

 

If at a later date/dates, you buy further portions/slices of a share in that same company, when the sum of all those portions eventually totals 100% (a whole share), Ruturn Trading will deliver that whole share to you.

Why can I not sell my entire holding in a particular share?

When a Ruturn Trading Investor wishes to sell a particular security, the ‘trade value’ cell on the sell page is usually pre-populated with the total value of the Investor’s holding in that particular instrument when they arrive on the page.

 

If however the ‘trade value’ cell on the app is populated with a value that is less than your entire holding in that particular instrument, this is because the number of shares the Investor can sell is subject to a maximum value.

 

Ruturn Trading may from time to time limit the:

 

Total value of Trades that may be executed
Total value of Trades that may be executed in a given Security

 

This is because Ruturn Trading is an execution system rather than an order entry system. We are in effect an intermediary between our Investors and the exchange. As such, we have to ensure that when a client issues the purchase instruction on the platform, that we are then able to go to the market and execute that exact trade. From time to time – though very infrequently – this affects the availability of certain instruments.

 

This does not however mean that you can’t sell more than the system set limit.

What price did I receive when I sold my shares?

To determine the price you received for any of your Share transactions please refer to the “Confirmation of transaction” email that will be sent to you upon confirmation of a sale. The email will come as a Tax Invoice email and contain all of the details of your sell order.

How do I withdraw funds from my Ruturn Trading account?

When you choose to withdraw funds from your Ruturn Trading account, the amount you are able to withdraw will be displayed to you as the ‘Withdrawable Funds’ amount, in the ‘Withdraw Money’ block in the Withdraw Money section in the app, as explained in detail in the article below.

 

1. Open you app and go to Settings – General
2. Open Withdraw Money
3. Check your Withdrawable Funds
4. Enter an amount to withdraw in the input box
5. Add an optional reason
6. Tap Submit
7. Proceed with authorisation through pin, fingerprint or face ID.

 

You are also able to tap Withdraw All which will pre-populate the maximum amount as shown in your Withdrawable Funds.

 

If you have not entered your Banking details within the app, this function will not work and will require you entering your banking details first or emailing support@ruturntrading.co.za with your banking details (proof of bank account document may be required).

What are ‘withdrawable’ funds?

‘Withdrawable funds’ is the amount of money we will allow you to withdraw out of your Ruturn Trading account into your bank account.

 

For example, where your Ruturn Trading account indicates that you have R500 worth of ‘withdrawable funds’, it means that you have R500 in your account that is not subject to any of the lock-ups that might be applied to client funds. These lock-ups include:

 

1. Unsettled funds – When you sell a holding on the platform it takes 5 business days for the funds to be settled. Until those 5 days have elapsed, you cannot withdraw them.

 

2. Debit order funds – When you contribute funds to your Ruturn Trading account by way of debit order, those funds will be locked-up for a period of 40 days from the date we received them. This measure is taken to protect us from situations where clients withdraw the funds and then cancel the debit order within the 40 day period allowed by the Ombudsman for banking services. This protective measure is standard in the industry.

 

3. 14 day rule – If you transfer funds into your Ruturn Trading account by EFT or branch deposit, we will not allow you to withdraw the funds from the platform unless the value of the funds deposited is covered by your holdings / NAV on the platform (as explained below). This is a protective measure against potential fraudsters who may be able to reverse certain types of transactions and have the funds pulled from our account after making a withdrawal, which would leave us out of pocket.

 

4. Promotional Voucher funds – Ruturn Trading run promotional campaigns from time to time, where marketing vouchers are given to clients and prospective clients. Because these vouchers are given as incentives to invest on the platform and not as value to be immediately withdrawn as cash, we lock up value related to promotional vouchers for a period of 3 years. This lock-up does NOT apply to gift vouchers purchased on the platform for family and friends.

 

The rules regarding withdrawable funds are contained in our Ruturn Trading Terms & Conditions.

 

It is important to note that these protections are put in place to protect both our clients and their holdings as well as the health and longevity of the business. If we allow ourselves to be defrauded due to sub-par business practices, the effects on you as the user could require unnecessary changes like increased costs, less variety of choice and an altogether more difficult investing experience.

 

Sufficient holdings / NAV to cover my withdrawal

 

This is best explained by way of example:

 

An Investor has a Ruturn Trading portfolio worth R15,000 and no available cash. In order to buy a gift voucher of R1,000, she needs withdrawable funds to do so.

 

She does an EFT into her Ruturn Trading ZAR account for R1,000 on a Tuesday and the funds are allocated to her account.

 

In order to determine whether the R1,000 is ‘withdrawable’ (and can therefore be used for the gift voucher purchase) our system looks at her holdings and determines that she has R15,000 of holdings / NAV, which is more than sufficient to cover the R1,000 she wishes to use.

 

The system marks the R1,000 as ‘withdrawable’ and the client buys the voucher and sends it to her very happy nephew for his birthday.

 

Two days later (Thursday) the client needs to withdraw the R15,000, so she sells her entire holdings and uses early settlement to settle the funds a day later (Friday).

 

The system however, would only mark R14,000 of the R15,000 as ‘withdrawable funds’, and it would continue to hold the R1,000 as protection until 14 days from the date her original R1,000 was allocated have elapsed.

 

In this example, the client is able to withdraw her R14,000 of ‘withdrawable’ funds on the Friday, but would need to wait a further 11 days until the remaining R1,000 is unlocked and becomes ‘withdrawable’, at which point she can withdraw it to her bank account.

Can I take my money out of my Ruturn Trading account anytime I want?

Yes, you can take funds out of your Ruturn Trading account at any time.

 

The process of withdrawing “Withdrawable Funds” takes approximately 2-3 business days depending on the financial institution you bank with.

Why do you need my personal information to establish a Ruturn Trading account?

Personal information is required to identify you as an individual, to support your transactions, to verify your identity (as required to help the government fight terrorism and money laundering), for regular communications, and for tax purposes.

How does Ruturn Trading safeguard the information that I have on file?

Ruturn Trading takes the privacy of its customers very seriously. Please view our Privacy Policy in our legal disclaimer.

How do I transfer my account to another broker-dealer?

If you decide to transfer your account to another financial institution, you may only do so by providing written instructions to transfer your account to another FSP.

 

A transfer may only be made to an account in your name with another FSP in accordance with the provisions of Applicable Law. A brokerage fee may be charged for the transfer of Whole Securities to another FSP, as set out in the Cost Profile.

 

Only Whole Securities may be transferred. You will be responsible for the payment of any taxes, costs or expenses in respect of Whole Securities transferred to another FSP or its nominee.

Can proceeds from an equity sale be sent to my credit or debit card?

Proceeds from share sales cannot be transferred to your credit or debit card. They can only be transferred to the bank account that you registered with – provided that bank account has been verified by us.

 

If that account has not been verified, we will need to verify it before transferring the funds to you.

What does Settled Cash mean?

Settled Cash is the term given to the proceeds of the sale of an instrument / product on the platform that has gone through the 5 business day settlement period and is available for withdrawal.

What is “Unsettled Funds”?

“Unsettled Funds” is the cash from the sale of a company’s share on the platform, that has not yet cleared as part of the settlement process and so cannot be withdrawn.

 

When a Ruturn Trading Investor sells a share on the platform, it takes a period of 5 business days (the “Settlement period”) for the cash proceeds of that sale to be settled and to show in the Investor’s account as “withdrawable funds”.

 

This is in line with JSE’s Equities Rules (which dictates a T+3 settlement period) and our Ruturn Trading Terms and Conditions which make provision for a maximum of 5 business days for settlement.

 

Only after those funds have been settled, can the Ruturn Trading Investor issue a withdrawal instruction to move those funds to their personal bank account.

 

PLEASE NOTE:
The settlement period is 5 business (working) days. Saturdays, Sundays and public holidays are not considered business (working) days

How long does it take until I can withdraw my money?

When selling your investment, the proceeds of this sale are classified as Unsettled Cash for a period of 5 business days until they are deemed as settled (“Settlement Period”).

 

Once the Settlement Period is complete the cash will reflect in your “Withdrawable funds” amount on the Withdraw Money page of the app. These funds will be available for withdrawal to your bank account.

 

This is in line with JSE’s Equities Rules (which dictates a T+3 settlement period) and our terms and conditions which make provision for a maximum of 5 business days for settlement.

What do I need to do in order to verify my bank account?

When a new client registers an account with us, we run an independent verification on their bank account details. This is done to ensure that we are paying the money into the correct account when the client requests a withdrawal.

 

Be sure to add your bank account details on the app and submit them to us.

 

Unfortunately, sometimes verification can fail. When this happens, we will need clients to submit certain documents to us so we can manually verify the account.

 

PLEASE NOTE:
If your bank account is not verified with us, you will NOT be able to make use of our debit order functionality or withdraw your funds.

When can I withdraw my money?

You are welcome to withdraw your money out of your Ruturn Trading account at any time, provided the funds have been settled. Settled means that after the sale of your investment, funds that are not locked up (i.e. as a result of being deposited by debit order or from the redemption of a marketing or promotional voucher).

 

To determine what amount you can withdraw to your bank account, you need to consult the “Withdrawable funds” amount on the Withdraw Money page on the app.

 

Once you have issued the withdrawal instruction on the app, it will take approximately 2-3 working days from the time you request the withdrawal for the funds to reflect in your bank account.

How long does FICA verification take?

FICA verification typically takes between 3 and 4 days.

How do I change my cellphone number?

If you want to update your cellphone number then please send an email to support@ruturntrading.co.za with the following details:

 

• Your Identity Number
• Your email address
• The name of the bank at which your account on record is held
• Your physical address

 

As client account security is of paramount importance to us, we need to verify your credentials before we can complete your change request.

Why may I only deposit a certain amount into my Ruturn Trading account?

FICA legislation requires that we conduct a customer due diligence check upon registration of a new client and ongoing due diligence in respect of existing clients (“Risk Based FICA Approach” or “RBA”). This law requires Ruturn Trading to always make sure all our clients only deposit money they have made legally. Basically, Ruturn Trading must ensure, like all financial institutions, that there is no money laundering happening on the Ruturn Trading platform.

 

To make the process as simple as possible, each Ruturn user has been allocated an Initial Upper Deposit limit (IUDL).

 

The table below shows how our finance team calculated your IUDL:

 

 

Each time a Ruturn user deposits money, our system calculates whether the deposit will result in the IUDL being breached (adding all money deposited in the current financial year). If the deposit will result in the IUDL being breached, we direct the deposit to a special account, where your money attracts interest at the same rate as if it were allocated directly into your investment account. This is to ensure that your cash remains safe.

 

The next step is that someone from Client Support will call you and ask for additional information including documents to confirm where the money came from, and information on your annual income that will enable your Upper Deposit Limit to be increased. Once this has been done, your funds will be available as always.

 

This process is in its execution beta phase.

How do I change my email address?

If you want to update your email address then please send an email to support@ruturntrading.co.za with the following details:

 

• Your Identity Number
• Your email address
• The name of the bank at which your account on record is held
• Your physical address

 

As client account security is of paramount importance to us, we need to verify your credentials before we can complete your change request.

Why is my money deposit not reflecting?

1. Make sure that you have used your unique EE reference number. If you did not use this number when making the deposit, it will not immediately reflect in your account and you will need to contact support to get it allocated.

 

2. The money might not be reflecting due to the RBA limit. FICA legislation requires Ruturn Trading to make sure all our clients only deposit money they have made legally. We must ensure, like all financial institutions, that there is no money laundering happening on the Ruturn Trading platform. To make the process as simple as possible, each Ruturn user has been allocated an Initial Upper Deposit limit (IUDL). If you deposit money above this limit, your funds will not immediately be reflected in your account.

 

3. Make sure you have waited at least 48 hours for the funds to reflect.

 

If one of the above is the issue, then send your proof of payment PDF document to support@ruturntrading.co.za and we will work to get those funds allocated into your account.

 

For more information on the RBA limits, please see the FAQ titled: Why may I only deposit a certain amount into my Ruturn Trading account?

What does Max Buy/Sell mean?

Maximum buy and sell is based on a specific risk factor that shows you how much you can buy or sell in one transaction. If you want to buy or sell more than the value shown, you will need to do multiple transactions.
 
Ruturn trading is an execution system rather than an order entry system. We are in effect an intermediary between our Investors and the exchange. As such, this ensures that when a client issues the buy/sell instruction on the platform, that we are then able to go to the market and execute that exact trade.
 

Shares that are not bought and sold frequently or have low market capitalization have low liquidity, therefore will have lower “max buy/max sell” value limit. Should you experience a buy/sell issue, contact support@ruturntrading.co.za.

What is the Source of Funds Value (SOFV)?

Because of the unique nature of our online business and the fact that most of it is conducted with little contact with our clients, the Source of Funds Value (SOFV), previously referred to as the Upper Deposit Limit (UDL), is a mechanism Ruturn Trading has devised to enable us to meet our ongoing customer due diligence (CDD) requirements per Section 21C of the FIC Act.

The SOFL mechanism alerts us when the investment activity on a client account differs (based on the information the client has provided to us) from what we expect.

Once triggered, the mechanism notifies the client, requests information and places certain limitations on the client’s investment activity until the required documentation has been received.

Once received, information on the client account is updated and he / she can continue investing without disruption.

How does the Source of Funds Value (SOFV) work?

We use the “Earnings Status” you capture on registration to allocate you an Initial Source of Funds Value as per the table below:

Current Earnings Status

Initial Source of Funds Value

Private Sector Employment

R200,000

Public Sector Employment

R200,000

Self-employed / Consultant / Entrepreneur

R120,000

Retired

R80,000

Student

R40,000

Unemployed

R20,000

As soon as you start funding your account, we keep a tally of the value of the total deposits made across your account) in a rolling year (365 days).

On the day a new deposit causes the value of your total deposits in the last 365 days to be greater than your SOFV:

1. We notify you of the breach and request the documents / information listed below and send you reminders sufficient reminders before moving to the measures explained in point 3 below.

2. The system puts a hold on your ability to make any withdrawals and a clock starts running.

3. If the required information is not submitted within 90 days of notification, any further deposits will NOT be made available for investment until the required information has been received, but will be allocated instead to a special interest-bearing account on the platform.

These “uncleared deposits” will be visible to you on your account overview page (as highlighted in yellow in the image below) and the value reflected in your NAV but the funds cannot be invested until we’ve obtained further information.

When the required documentation / information has been received, our client engagement team can either:

1. Increase the Source of Funds Value – We can reset the Initial SOFV created on registration to 20% of proven consistent regular income (eg. salary, rental income, dividends from investments etc), OR

2. Verify any irregular / out-of-the-ordinary deposits (eg. bonus, inheritance, proceeds from sales of assets etc)

Once the type and value of an individual irregular deposit are verified, the value of that verified deposit is no longer included in the calculation of total cumulative deposits in a rolling year.

What would I need to send you?

Please email one of the documents listed below to support@ruturntrading.co.za so that we can evaluate a possible increase to your SOFV, verify an individual irregular deposit or work closely together with you to reset the rules according to how you plan to invest:

    • Copy of IRP5 (no older than the previous tax year)
    • Copy of a payslip (no older than 3 months old)
    • Copy of minimum of two (2) months bank statements (no older than 3 months old)
    • Any other ‘formal’ documents that may be able to prove your earnings to us

If the deposit is a larger than normal sum and of an irregular nature (e.g. a bonus, inheritance, commission, proceeds on sale of assets) you can also email documentary evidence of that particular deposit to us so that we can take that into account too.

Please note:

This is not meant to be an onerous or difficult process, but rather a consultative one in which we have a chat, get to know you a bit better and update some of your information.
We assure you that we will safeguard the security, integrity, and confidentiality of any information sent to us as we are required to do as an authorised FSP and in terms of the Protection of Personal Information Act, 2013.

Should you notice a deposit is Uncleared and haven’t been contacted yet, or have any questions / concerns with regard to the operation of our SOFV, please contact support@ruturntrading.co.za.

How do I fund my account by EFT

To fund your Ruturn Trading account by EFT please go through the following steps:

 

  1. – Open your app and login if you have not.
  2. – Locate the ‘Settings’ section by tapping the 3 dots (Android) or gear icon (iOS).
  3. – Tap ‘General’ to open that section.
  4. – Tap ‘Add Money’
  5. – Tap ‘Pay by EFT’
  6. – Tap the bank with whom you bank. This assists us in clearing your deposit as soon as possible.
  7. – Practice entering your UNIQUE DEPOSIT REFERENCE. As this is unique to your account it is vital that you use this reference when making a deposit as without it, the deposit will need to be manually cleared with the aid of a Bank Statement supplied (PDF is the only format accepted).
  8. – Once your number has been entered correctly, you may tap ‘Next’ to proceed.
  9. – You will now see the bank details of the account to transfer the money into.
  10. – Copy the necessary details and log in to your online banking.
  11. – Enter the details as per what was given in order to facilitate the payment.

Note: We do not need to receive a Proof of Payment (POP) from you, unless you have used the WRONG reference. Deposits with the wrong reference will NOT clear automatically and will need to be manually corrected by our team once notified by you. This WILL delay your deposit clearing into your account.

 

For any queries please email support@ruturntrading.co.za

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